HOW TO REGISTER FOR AN ACCOUNT: We have now made changes to the website in response to many customer requests. To view prices of all our products, you now need to have a registered account. To register for an account please contact us via email or phone with your Full Name, Company, Full Address, Telephone Number and Email address. Please also give us information regarding where you will be selling our goods. We will then email you the login details which you should be able to use within approximately 72 hour.

IS THERE A MINIMUM ORDER QUANTITY: We have a minimum trade order value of £75.00 (excluding VAT & delivery) Minimum quantity per item may also apply and will be shown throughout the site.

PAYMENT METHOD
Credit and Debit Cards: We accept all major credit and Debit cards online or over the telephone: Visa, MasterCard, Switch / UK Maestro, Solo, Visa Debit / Delta and Electron cards.

Cheque: (By post. See contact details)

Cheques must be made payable to Amega International Ltd.
Please ensure that you write your full name, address and contact numbers on the reverse of the cheque.
It is beneficial to print a copy of the order and enclose it with your cheque.
Goods will be dispatched upon clearance of the cheque (usually 7 working days)

Bank Transfer / Internet Banking To:
BANK: BARCLAYS BANK PLC
ACCOUNT NAME: AMEGA INTERNATIONAL LTD
ACCOUNT No: 30857130
SORT CODE: 20-29-37

Please note this normally takes 2-3 days.

Pay-Pal Payments: sales@sportingwholesale.com

IS THE SITE SECURE: Security is of vital importance to us. We are not aware of any cases of credit card fraud using this particular shopping system over the internet. Our site only uses a secure transaction server. The site is fully secure using 1024 Bits Encryption.

WHAT ARE YOUR DELIVERY CHARGES: Delivery is free for all orders of £150.00 (Net Value) and above.For all orders under £175.00 (Net value) we charge a flat rate of £7.00. Please note that there is a surcharge of £10.00 in addition to the flat fee of £7.00 for all orders under £175.00 and an additional £10.00 to orders over £175.00 following locations:

Northern Ireland
The Shetland Islands and Scottish Highlands
The Isle of Man
The Isle of Scilly
Jersey and The Channel Islands
All other non mainland UK addresses.

ORDER DEADLINES: Please allow 3-5 working days for delivery. Should you need any further help or need to place an urgent order, please call us on 020 8207-1555.

BACK ORDER POLICY: We do not keep back orders for items that are sold out at time of ordering. To ensure you receive the product, please reorder once the item is back in stock. If the price of the product has dropped since your initial order, you will pay the new (lower) price. Similarly, if prices have increased you will pay the new (higher) price. You may email us at info@sportingwholesale.com to enquire when out of stock items are due-in

HOW WILL I KNOW WHEN MY ORDER HAS BEEN DISPATCHED: Your order is processed as soon as our sales centre receives it. Orders are usually dispatched within 24-48 hours (weekdays only), subject to availability and payment receipt/authorization

If we have a query with the items on your order, or if there is an issue with your payment method, an email will be sent requesting that you contact us at a convenient time. Therefore, please ensure you have provided up-to-date telephone & email details. The order will be held until we have made contact with to you

CAN I TRACK MY ORDER: When your order is dispatched you will receive an email / SMS from our courier with all of the tracking information. You will only receive this information if we have a correct email address or mobile phone number.

WHAT TO DO UPON DELIVERY: Upon delivery, please be sure to sign for the correct number of parcels. Furthermore, if any cartons should arrived damaged, including water damaged, you must sign the carriers note as "damaged". Unsealed/tampered with/open boxes must be signed for us "unsealed/opened boxes" and we must be notified within 48 hours in writing by fax or email.

Upon delivery, you will receive an VAT Invoice with all goods dispatched. The invoice details the actual goods sent to you and may differ from your original order due to stock discrepancies. Should you find that the items invoiced for were not delivered, we must be notified within 48 hours in writing by fax or e-mail.

You invoice is an important document which must be kept in a safe place since it also acts as your proof of purchase for warranty purposes.

CANCELLING ORDERS: If you wish to cancel an order with us, this must be done in writing by fax (020 8207 1567) or e-mail to info@sportingwholesale.com along with your order number and confirmation of your cancellation request. For items cancelled after dispatch, you will incur a 20% restocking fee on the value of goods purchased and postage charges will not be refunded.

WHAT IF I HAVE A RETURN: In the unlikely event that an item is faulty, we will replace the item or, if it is not in stock we will credit the value subject to the following terms:

Visible damage, misuse and wear & tear are not covered under warranty. Such products will only be returned to sender and carriage costs invoiced and billed to your credit/debt card
Returns are usually credited with 14 days of receipt. The credit note will be forwarded to you by email or post and can be redeemed against future purchases, unless agreed otherwise
Some products may be sold on a "Limited Warranty" basis. The terms of this warranty are usually stated within the product details. Any faults outside of the limitations are not covered
Products sold on a "no return" basis are not returnable. This would have been made clear within the product details. This does not mean that they have a high return rate, but rather the low value or delicate nature of the product has resulted in the manufacturer not offering a warranty
Any tampering with products will invalidate the manufacturer's warranty