Can Anyone Use This Site?: SportingWholesale.com caters strictly for the ‘trade’ market. By this we mean businesses or individuals who intend to buy our products for resale. Shop keepers, department stores, market traders, …. Are all included. We DO NOT sell individual items to members of the public. In conjunction with this, we have a minimum spend and on some items, minimum quantities may apply.
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Due to the nature of some of the products we sell, we regret that no one under the age of 18 may purchase goods from SportingWholesale.com
How To Register For An Account: We have now made changes to the website in response to many customer requests. To view prices of all our products, you now need to have a registered account. To register for an account complete the 'New customer registration' form on our home page. Your account should be activated within 24hrs.
Is There A Minimun Order Quantity?: We have a minimum trade order value of £75.00 (excluding VAT & delivery) Minimum quantity per item may also apply and will be shown throughout the site.
Payment Methods:
Credit and Debit Cards: We accept all major credit and Debit cards online or over the telephone: Visa, MasterCard, Switch / UK Maestro, Solo, Visa Debit / Delta and Electron cards. (Please note there is a 2% surcharge on credit card transactions. Debit cards remain free of charge.)
Cheque: (By post. See contact details)
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Cheques must be made payable to Amega International Ltd.
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Please ensure that you write your full name, address and contact numbers on the reverse of the cheque.
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It is beneficial to print a copy of the order and enclose it with your cheque.
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Goods will be dispatched upon clearance of the cheque (usually 5 working days)
Bank Transfer / Internet Banking To:
BANK: BARCLAYS BANK PLC
ACCOUNT NAME: AMEGA INTERNATIONAL LTD
ACCOUNT No: 30857130
SORT CODE: 20-29-37
Please note this can take up to 3 days, but with the new 'faster payment' system, this normally goes through on the same day..
Is This Site Secure?: Security is of vital importance to us. We are not aware of any cases of credit card fraud using this particular shopping system over the internet. Our site only uses a secure transaction server. The site is fully secure using 1024 Bits Encryption.
What Are The Delivery Charges?: Delivery is free for all orders of £200.00 (Net Value) and above.For all orders under £200.00 (Net value) we charge a flat rate of £7.00. Please note that different charges apply to the following locations:
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Northern Ireland
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The Shetland Islands and Scottish Highlands
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The Isle of Man
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The Isle of Scilly
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Jersey and The Channel Islands
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All other non mainland UK addresses
(Please check on line for delivery charges to the above locations including Europe.)
European Customers: We welcome all orders from Europe and beyond. If you are VAT registered we will need your VAT number and details in order to be VAT exempt. Please provide these to us to prevent being charged VAT.
Order Deadlines: We aim to dispatch all orders as soon as possible and normally within 24-48 hours. Should you need any further help or need to place an urgent order, please call us on 0845 124 2929.
Back Order Policy: We do not keep back orders for items that are sold out at time of ordering. To ensure you receive the product, please reorder once the item is back in stock. If the price of the product has dropped since your initial order, you will pay the new (lower) price. Similarly, if prices have increased you will pay the new (higher) price. You may email us at info@sportingwholesale.com to enquire when out of stock items are due-in.
How Will I Know When My Order Has Been Dispatched?: Your order is processed as soon as our sales centre receives it. Orders are usually dispatched within 24-48 hours (weekdays only), subject to availability and payment receipt/authorization.
If we have a query with the items on your order, or if there is an issue with your payment method, an email will be sent requesting that you contact us at a convenient time or we will call you. Therefore, please ensure you have provided up-to-date telephone & email details. The order will be held until we have made contact with to you.
Can I Track My Order?: When your order is dispatched you will receive an email from our courier with all of the tracking information. You will only receive this information if we have a correct email address or mobile phone number.
What To Do Upon Delivery: Upon delivery, please be sure to sign for the correct number of parcels. Furthermore, if any cartons should arrived damaged, including water damaged, you must sign the carriers note as "damaged". Unsealed/tampered with/open boxes must be signed for us "unsealed/opened boxes" and we must be notified within 48 hours in writing by fax or email.
Upon delivery, you will receive an VAT Invoice with all goods dispatched. The invoice details the actual goods sent to you and may differ from your original order due to stock discrepancies. Should you find that the items invoiced for were not delivered, we must be notified within 48 hours in writing by fax or e-mail.
You invoice is an important document which must be kept in a safe place since it also acts as your proof of purchase for warranty purposes.
Cancelling Orders: If you wish to cancel an order with us, this must be done in writing by fax (020 8207 1567) or e-mail to info@sportingwholesale.com along with your order number and confirmation of your cancellation request. For items cancelled after dispatch, you will incur a 20% restocking fee on the value of goods purchased and postage charges will not be refunded.
Returns: In the unlikely event that an item is faulty, we will replace the item or, if it is not in stock we will credit the value subject to the following terms:
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Visible damage, misuse and wear & tear are not covered under warranty. Such products will only be returned to sender and carriage costs invoiced and billed to your credit/debt card.
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Returns are usually credited with 14 days of receipt. The credit note will be forwarded to you by email or post and can be redeemed against future purchases, unless agreed otherwise.
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Some products may be sold on a "Limited Warranty" basis. The terms of this warranty are usually stated within the product details. Any faults outside of the limitations are not covered.
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Products sold on a "no return" basis are not returnable. This would have been made clear within the product details. This does not mean that they have a high return rate, but rather the low value or delicate nature of the product has resulted in the manufacturer not offering a warranty.
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Any tampering with products will invalidate the manufacturer's warranty